Shipping & Delivery Policy

Last updated: June 22, 2026

GAMERZONE VIDEO GAMES CONSOLES TRADING L.L.C. is committed to providing fast and reliable delivery services across the United Arab Emirates. This Shipping & Delivery Policy explains our delivery areas, processing times, shipping charges, and delivery procedures.

1. Delivery Areas

We currently deliver to all seven emirates of the United Arab Emirates: Free delivery is available in Dubai only. UAE-wide delivery is available, and delivery charges may apply outside Dubai.

• Dubai 
• Abu Dhabi
• Sharjah
• Ajman
• Umm Al Quwain
• Ras Al Khaimah
• Fujairah

At this time, international and GCC shipping may not be available unless otherwise stated on our website.

2. Order Processing

Orders are processed within 1 business day after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Certain products, including custom gaming setups or special-order items, may require additional preparation time. If this applies to your order, we will notify you accordingly.

3. Delivery Timeframes

Estimated delivery times after dispatch are:

• Dubai: Delivery within 4 hours for eligible orders.
• All Other Emirates: Delivery within 1 to 3 business day.

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

4. Shipping Charges

• Free delivery is available only within Dubai.
• Shipping charges for orders outside Dubai will be displayed at checkout before payment.

5. Order Tracking

Once your order has been dispatched, you may receive delivery updates via email, SMS, or WhatsApp, where applicable.

6. Store Pickup

Customers may also choose to collect their orders from our stores at:

• Al Barsha Branch
• Al Warqa City Branch

You will be notified when your order is ready for collection.

7. Large & High-Value Items

Gaming PCs, monitors, furniture, and other high-value products may require special handling or scheduled delivery. Our team may contact you to arrange a suitable delivery time.

8. Failed Delivery & Incorrect Information

Please ensure that your shipping address and contact details are accurate. If delivery cannot be completed due to incorrect information or customer unavailability, additional delivery charges may apply for re-delivery.

9. Delivery Delays

While we strive to deliver all orders on time, we are not responsible for delays caused by:

• Courier service interruptions
• Adverse weather conditions
• Public holidays
• Incorrect customer information
• Events beyond our reasonable control

10. Receiving Your Order

Please inspect your order upon delivery. Any visible damage, missing items, or delivery issues should be reported to us within 48 hours of receiving your order.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

GAMERZONE VIDEO GAMES CONSOLES TRADING L.L.C.
Email: info@gamerzone.ae
Phone: +971 55 537 2599
WhatsApp: +971 55 537 2599