Terms Of Sevice

Terms of Service

Welcome to GamerZone UAE. By accessing, browsing, or purchasing products through our website, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use our website.

1. Company Information

This website is operated by:

GAMERZONE VIDEO GAMES CONSOLES TRADING L.L.C.

Email: info@gamerzone.ae

Al Warqa Branch

City Mall, Tripoli Street, Al Warqa 3, Dubai, UAE
Phone: +971 58 696 8001

Al Barsha Branch

Al Barsha Mall, Al Barsha, Dubai, UAE
Phone: +971 58 696 2001

Business Hours:
Monday – Sunday
10:00 AM – 12:00 AM

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.

3. Products and Pricing

We make every effort to ensure that product descriptions, specifications, pricing, and availability are accurate.

However:

  • Product images are for illustration purposes only.

  • Specifications may vary slightly from those displayed.

  • Prices are listed in AED and include applicable VAT unless otherwise stated.

  • We reserve the right to correct pricing errors and update product information without prior notice.

4. Orders and Acceptance

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order.

  • Limit quantities purchased.

  • Cancel orders due to pricing errors, stock shortages, or suspected fraudulent activity.

If an order is cancelled after payment has been received, a refund will be processed according to our Refund Policy.

5. Payment Terms

We accept approved payment methods available on our website, including:

  • Credit Cards

  • Debit Cards

  • Tabby

  • Tamara

  • Cash on Delivery (where applicable)

All electronic payments are processed through secure payment gateways. We do not store full payment card information.

6. Shipping and Delivery

Delivery services are available across the UAE.

Estimated delivery times are provided for convenience and may vary due to:

  • Courier delays

  • Public holidays

  • Weather conditions

  • Force majeure events

Customers are responsible for providing accurate delivery information.

7. Returns, Refunds and Warranty

Returns and refunds are governed by our Refund Policy.

Products must meet eligibility requirements before being accepted for return.

Where applicable:

  • Manufacturer warranties apply.

  • Warranty coverage is subject to manufacturer terms and conditions.

  • GamerZone UAE will assist customers in processing valid warranty claims.

8. Custom-Built Gaming PCs

Custom-built PCs are assembled according to customer-selected specifications.

Because these systems are built specifically for the customer:

  • Configuration changes may not be possible after assembly begins.

  • Change-of-mind returns may not be accepted.

  • Manufacturer warranties remain applicable to eligible components.

9. User Accounts

If you create an account on our website:

  • You are responsible for maintaining account security.

  • You are responsible for all activities conducted through your account.

  • You must immediately notify us of any unauthorized use.

We reserve the right to suspend or terminate accounts that violate these Terms.

10. Intellectual Property

All content available on this website, including:

  • Logos

  • Graphics

  • Images

  • Product descriptions

  • Website design

  • Text and software

is owned by or licensed to GamerZone UAE and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without written permission.

11. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access to website systems.

  • Upload malicious software or harmful code.

  • Interfere with website security or functionality.

  • Engage in fraudulent activities.

Violation of these Terms may result in account suspension and legal action.

12. Limitation of Liability

To the maximum extent permitted by UAE law, GamerZone UAE shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of the website

  • Inability to access the website

  • Product performance issues

  • Delivery delays

Our total liability shall not exceed the amount paid for the affected order.

13. Force Majeure

GamerZone UAE shall not be liable for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters

  • Government actions

  • Internet outages

  • Supply chain disruptions

  • Labor disputes

  • War or civil disturbances

14. Governing Law

These Terms of Service shall be governed by the laws of the United Arab Emirates and the Emirate of Dubai.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

15. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will become effective immediately upon publication on the website.

Continued use of the website constitutes acceptance of the updated Terms.

16. Contact Information

For questions regarding these Terms of Service, returns, warranty claims, or customer support, please contact:

GAMERZONE VIDEO GAMES CONSOLES TRADING L.L.C.

Email: info@gamerzone.ae

Al Warqa Branch

City Mall, Tripoli Street, Al Warqa 3, Dubai, UAE
Phone: +971 58 696 8001

Al Barsha Branch

Al Barsha Mall, Al Barsha, Dubai, UAE
Phone: +971 58 696 2001

Business Hours:
Monday – Sunday
10:00 AM – 12:00 AM